Shipping Info

Orders are delivered to the delivery address supplied by the Client during the process of Ordering online, and according to the terms specified there. Deliveries are made by La Poste/De Post or by another delivery service provider, with delivery charges being calculated by the website system during the order process, based on the destination and the weight of the package. Juggle Angels uses the La Poste “Taxipost 24h” service for Belgium and the “Taxipost international Business” service for deliveries to Europe and the rest of the world.

Delivery charges are payable by the Client. The timeframe for delivery will depend on the destination country of the package and on the bank checks which are required. In the case of any delay, you will be contacted by telephone or by email. Juggle Angels is committed to making deliveries of articles ordered in the shortest time possible.

The average delivery times observed for available articles are 3 to 7 days for European countries and 5 to 9 days for the United States and the rest of the world.

The merchandise always travels at the client’s risk, and the client must check that the merchandise is in good condition when the package arrives. The client has a period of 48 hours in which to express any possible reservations to Juggle Angels in the case of the Product being missing or damaged as a result of its transport.  

The delivery will be accompanied by an invoice listing the goods delivered. The Order will be given to the Client or to any other person present at the delivery address or who can accept on the Client’s behalf. Packages must be signed for. If there is nobody available to receive the Order when it is delivered, an advice notice will be left, and the Client will have to get in contact with the courier company in order to obtain the address where the Client can collect their package. Juggle Angels endeavours to respect delivery timeframes, but cannot be held responsible for possible delays in the handling of Orders or in their delivery.

The system of control carried out at the time of delivery of the Order by the carrier will constitute the presumption of successful delivery of the Order (and of its safe reception by the Client), which constitutes proof, unless evidence to the contrary is supplied by the Client.

If a Product which has been ordered does not arrive at the delivery address supplied within a period of 30 calendar days after the Order has been confirmed, it is the Client’s responsibility to get in contact, within 7 working days, with Juggle Angels through the “Contact” tab on its website. Complaints cannot be accepted after this period of 7 days has elapsed.

Products which are received late can be returned on the condition that they are sent back as new, in their original packaging which must also be in perfect condition, and they must be accompanied by the invoice. Any returns for which the sender cannot be identified will be refused. Once the period of 7 days has elapsed, Juggle Angels will no longer be in a position to accept the returned goods, and can return them to the sender. Returns must be made to the address of Juggle Angels. The refund of the Order will be made no later than 30 days after the Products have been received by Juggle Angels, on the condition that all of the terms and conditions governing returns have been strictly adhered to. The amount refunded will in all cases be limited to the actual sums paid by the Client.